Aura88 Privacy Policy – Your Personal Data Protection

01 Introduction & Our Commitment

Aura88 places the highest importance on the privacy of every member using our platform. We understand that your trust is the most valuable asset we must safeguard with full responsibility. This Privacy Policy is crafted to transparently explain how we handle your personal data — from the moment you visit our website to when you become an active member of the aura88 platform.

As an online casino platform serving users in Malaysia, we adhere to international best practices in data protection. Every decision we make regarding your personal data always prioritises your interests and security above all else.

This document applies to all users of the aura88 platform — including website visitors, prospective members, registered members, and former members. It also covers use of the aura88 mobile app, all customer support channels, and any other interactions you have with our brand.

02 Personal Information We Collect

Aura88 only collects information that is genuinely necessary to deliver quality, secure services in compliance with applicable legal requirements. The following are the categories of information we collect:

We never collect sensitive information such as biometric data, political views, religious beliefs, or health information without your explicit consent, unless required by law.

03 How We Collect Your Data

Your personal information is collected through several different channels as you interact with the aura88 platform:

• Account Registration: Basic details such as your name, email, and phone number are collected when you first register.
• KYC Verification Process: Identity documents and proof of address are requested during the identity verification process before your first withdrawal is permitted.
• Financial Transactions: Every deposit and withdrawal records the financial information required for processing and compliance.
• Platform Usage: Gaming activity, betting records and session history are automatically stored in our system.
• Support Interactions: Conversations with our customer support team via live chat or email are also recorded for service quality purposes.
• Cookies & Tracking Technologies: Technical data is collected automatically via cookies and analytics tools as you browse our website.

04 Purpose of Using Your Personal Data

Every piece of information we collect is used for legitimate and transparent purposes. aura88 uses your personal data for the following:

• Account Management: Creating, maintaining, and protecting your account on the aura88 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Identity Verification: Conducting mandatory KYC checks to ensure the safety of all members and comply with anti-money laundering regulations.
• Service Improvement: Analyzing usage patterns to improve the gaming experience, user interface, and overall platform performance.
• Communications: Sending account notifications, promotional information (if you have opted in), and important service updates.
• Fraud Prevention: Detecting and preventing fraudulent activity, account misuse, and unauthorized access.
• Legal Compliance: Fulfilling legal, regulatory, and applicable authority obligations.
• Responsible Gaming: Monitoring gameplay habits to identify signs of problem gambling and provide appropriate support.

We never use your data for any purpose beyond those stated above without obtaining your consent first.

05 Information Sharing & Disclosure

Aura88 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment Service Providers: Payment processors and banks involved in facilitating your financial transactions require certain information to complete the process.
• Game Software Providers: Third-party game providers that supply slots, Live Casino, and other games receive the session data necessary to ensure smooth gameplay.
• Identity Verification Services: Companies that carry out KYC and AML (Anti-Money Laundering) checks on our behalf receive only the information necessary for verification purposes.
• Legal Authority: We will disclose information to the relevant authorities when required by law, court order, or to protect our legal rights.
• Technical Partners: Our cloud service providers, data analysts, and technical infrastructure providers are bound by strict confidentiality agreements.

06 Data Security & Encryption

Protecting your personal data from unauthorized access, loss, and misuse is our highest priority. aura88 implements multiple layers of technical and organizational security to keep your data safe at all times:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected by industry-grade 256-bit SSL encryption.
• Data-at-Rest Encryption: Sensitive information stored in our databases is also encrypted to prevent unauthorized access, even in the event of a security incident.
• Strict Access Controls: Only authorized personnel may access members' personal data, and every access is recorded in our system logs.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats in real time.
• Regular Security Audits: We conduct regular penetration testing and security audits through independent third parties.
• Two-Factor Authentication: Two-factor authentication is available to protect your account from unauthorized access.

While we take all reasonable measures to protect your data, no system is completely impenetrable. In the event of any data breach affecting your information, we will notify you promptly in accordance with our legal obligations.

07 Cookies & Tracking Technologies

The aura88 website and app use cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our platform.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. Cannot be disabled.
• Performance Cookies: Collecting anonymized data on how you use our website to help us improve performance and usability.
• Functional Cookies: Saving your preferences such as language and display settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand traffic patterns and overall website usage in aggregate using trusted analytics tools.

You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of our platform. More information on how to manage cookies can be found in your web browser documentation.

08 Your Rights Over Personal Data

As the owner of your personal data, you have the following rights, all of which are fully recognised by aura88:

To exercise any of the above rights, contact our privacy team via the support email. We will process your request within 30 business days. Some requests may require identity verification first to ensure the security of your account.

09 Data Retention & Deletion Period

Aura88 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure for support and audit purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with applicable financial and tax legal requirements.
• KYC Documents: Retained for five (5) years after the business relationship ends in accordance with international AML regulations.
• Communication Logs: Records of interactions with customer support are retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Data: Deleted within thirty (30) days after you withdraw consent to receive marketing communications.

Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. The deletion process is carried out using methods that comply with industry security standards.

10 Privacy Policy Amendments

Aura88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other reasonable operational reasons.

Whenever we make significant changes to this policy, we will notify you via an in-platform notification or the email registered to your account. The "Updated" date at the top of this page always reflects the date the latest version came into effect.

11 Contact Our Privacy Team

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, do not hesitate to contact us. The aura88 privacy and data protection team is here to assist you.

For information on responsible gaming and account management, please visit Responsible Gaming page us. Other frequently asked questions can be answered via FAQ page us.